eh88 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by eh88 ("eh88," "we," "us," or "our"), the operator of the online gaming platform accessible at eh88.biz ("Platform"). This Policy describes how eh88 collects, uses, stores, shares, and protects personal information obtained from users ("Players" or "you") in connection with your use of the Platform.

This Policy is published in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC). By registering an account on the eh88 Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read, understood, and consent to the data practices described herein.

This Policy applies to all personal data collected through the eh88 Platform, including web interfaces, mobile-optimized pages, customer support channels, and any other service operated by eh88. It applies regardless of whether you access the Platform from Manila, Cebu, Davao, Quezon City, or any other location in the Philippines.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create an eh88 account, we collect the following information:

• Full legal name as it appears on your government-issued Philippine identification document
• Date of birth (used to verify the 21+ age requirement mandatory under PAGCOR regulations)
• Philippine mobile number used for account identification and OTP delivery
• Email address for account-related communications
• Username chosen during registration

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and PAGCOR licensing requirements, eh88 collects and verifies:

• Government-issued photo identification (PhilSys National ID, UMID, Driver's License, Passport, or SSS ID)
• Proof of address (utility bill, bank statement, or similar document dated within 3 months)
• Selfie or liveness verification image submitted for biometric identity confirmation
• Source of funds documentation where required by AML policy thresholds

2.3 Financial Transaction Data

eh88 records all financial transactions conducted through the Platform, including:

• Deposit amounts, dates, times, and payment method identifiers (GCash mobile number, Maya account reference, bank account last digits)
• Withdrawal requests, amounts, destination account references, and processing timestamps
• Bonus awards, wagering activity, and wallet balance history

2.4 Gaming Activity Data

eh88 logs all gaming activity on the Platform, including game sessions, bet amounts, outcomes, session durations, and game categories accessed. This data is used for dispute resolution, RNG audit compliance, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data

When you access the eh88 Platform, we automatically collect certain technical data, including: IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, referring URL, and session interaction logs (clicks, page views, time on page).

2.6 Customer Support Data

Communications submitted through the eh88 live chat, email support, or any other support channel are recorded and retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Personal Data

eh88 collects personal data through the following mechanisms:

• Direct provision: Information you enter during registration, KYC verification, deposit/withdrawal processes, or when contacting support.
• Automated collection: Technical and device data collected automatically through server logs, session tracking, and browser cookies when you visit the Platform.
• Third-party verification services: Identity verification data may be cross-referenced with government databases or third-party KYC service providers to confirm the authenticity of submitted documents.
• Payment processors: Transaction confirmation data received from GCash, Maya, QR Ph, BPI, BDO, and other payment partners when you make deposits or withdrawals.

4. How We Use Your Personal Data

eh88 uses personal data for the following purposes:

• Account management: To create, maintain, authenticate, and administer your eh88 account.
• Identity and age verification: To confirm your identity and verify that you meet the 21+ minimum age requirement under PAGCOR regulations.
• Payment processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (PHP) via your chosen payment method.
• Regulatory compliance: To fulfill AML, KYC, and PAGCOR licensing obligations, including transaction reporting where required by law.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling behavior and to administer self-exclusion, deposit limits, and reality check features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent accounts, bonus abuse, money laundering, and unauthorized account access.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance through the eh88 support team.
• Platform improvement: To analyze usage patterns and player behavior (on an aggregated, anonymized basis where possible) to improve the Platform's features, game library, and user experience.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have not opted out of such communications.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, eh88 processes personal data on the following legal bases:

• Consent: Processing based on your explicit consent given at the time of account registration and, where applicable, for specific processing activities such as marketing communications.
• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration, including account management and payment processing.
• Legal obligation: Processing necessary to comply with mandatory legal and regulatory requirements under Philippine law, including AML legislation and PAGCOR licensing conditions.
• Legitimate interests: Processing necessary for eh88's legitimate business interests, including fraud prevention, platform security, and improvement of services, where these interests are not overridden by your rights and freedoms.

6. Data Sharing and Disclosure

eh88 does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. We share personal data only in the following circumstances:

• Service providers: Third-party vendors who assist in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, BPI, BDO), cloud infrastructure providers, and customer support software vendors. All service providers are bound by data processing agreements that restrict their use of your data to the specific service being performed.
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, including mandatory transaction reporting to PAGCOR or Anti-Money Laundering Council (AMLC) as applicable.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of eh88, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• Fraud prevention networks: Shared identifiers (device fingerprints, IP addresses) may be shared with industry-standard fraud prevention networks to identify and block fraudulent actors across multiple platforms.

7. Cookies and Tracking Technologies

eh88 uses cookies and similar tracking technologies (local storage, session tokens) to operate and improve the Platform. The categories of cookies used by eh88 include:

• Strictly necessary cookies: Required for core Platform functionality, including authentication session management and security tokens. These cannot be disabled without affecting Platform operation.
• Analytical cookies: Used to collect aggregated, anonymized data about how players navigate and interact with the Platform, enabling eh88 to identify usability improvements.
• Functional cookies: Store your preferences (such as language settings, game lobby sort preferences, and "Remember Me" login state) to personalize your experience.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the eh88 Platform, including the ability to maintain a logged-in session.

8. Data Retention

eh88 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following retention schedules:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by applicable AML regulations and PAGCOR licensing conditions.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for three (3) years for dispute resolution purposes; longer where required by regulatory audit obligations.
• Customer support communications: Retained for two (2) years unless a longer retention period is required for an ongoing dispute or investigation.
• Marketing preferences: Retained until you opt out or close your account, whichever is earlier.

Upon expiry of applicable retention periods, eh88 will securely delete or anonymize personal data using industry-standard data destruction methods.

9. Security Measures

eh88 implements technical and organizational security measures appropriate to the risk level associated with the personal data we process, including:

• 256-bit SSL/TLS encryption for all data transmissions between user devices and eh88 servers
• Encrypted storage of passwords and sensitive credentials using industry-standard hashing algorithms
• Multi-factor authentication requirements for access to administrative systems
• Regular security assessments and penetration testing of the Platform infrastructure
• Access controls limiting personal data access to authorized eh88 personnel on a need-to-know basis
• Incident response procedures for timely detection, containment, and notification of data security incidents

In the event of a personal data breach that poses a risk to your rights and freedoms, eh88 will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed under RA 10173 and NPC regulations.

10. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by eh88:

To exercise any of the above rights, please contact the eh88 Data Protection Officer at [email protected] with the subject line "Data Privacy Request." You also have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your rights under RA 10173 have been violated.

11. Children and Minors

The eh88 Platform is strictly restricted to individuals aged 21 years and above, in accordance with PAGCOR regulations on online gambling in the Philippines. eh88 does not knowingly collect personal data from individuals below the age of 21. If eh88 discovers that personal data has been collected from an underage individual, the account will be immediately suspended, all deposits will be returned (less any withdrawals made), and the personal data will be securely deleted in accordance with this Policy.

If you have reason to believe that a minor has registered an eh88 account, please contact the support team immediately at [email protected].

12. Cross-Border Data Transfers

The eh88 Platform operates primarily within the Philippines. Where data is processed by service providers located outside the Philippines (for example, cloud infrastructure providers or international KYC verification services), eh88 ensures that such transfers comply with the requirements of the Data Privacy Act of 2012, including the requirement that the receiving country or organization provides an adequate level of data protection comparable to the standards imposed by RA 10173.

13. Updates to This Policy

eh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or in-platform notification prior to the effective date. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any revised Policy constitutes acceptance of the updated terms.

14. Contact and Data Protection Officer

For questions, concerns, access requests, or complaints regarding this Privacy Policy or eh88's data processing practices, please contact:

If you are not satisfied with eh88's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.